1. How to start a request
Email ask@tholmareeixla.world with subject “Return Request,” your order number, item description, and a short explanation. You may also send postal correspondence to 9858 International Dr, Orlando, FL 32819, USA, though email yields faster routing.
Business-day processing begins once we acknowledge receipt; weekend submissions queue for Monday unless staff capacity allows earlier review.
2. Calendar windows
Unopened bottles in resale-ready condition may be postmarked within thirty calendar days of the recorded delivery timestamp unless a longer period is mandated where you reside. International customers should account for customs transit when meeting deadlines.
Seasonal bundles may carry alternate dates printed on the promotional terms page; those special rules supersede generic language here when clearer.
3. Condition standards
Security seals must be intact, lot codes legible, and packaging free of water damage. We may photograph inbound shipments to document baseline condition during high-volume return windows.
Opened bottles are generally non-refundable because ingestible goods cannot be restocked, aligning with food-safety expectations.
If you discard original outer cartons, include a printed copy of your invoice inside the return box so warehouse staff can match barcodes quickly.
4. Carrier damage and fulfillment mistakes
Report crushed parcels, leaking capsules, or incorrect SKUs within fourteen days. Photographs of the outer shipper and inner bottle help our carrier claim specialists recover costs.
When we confirm fault, we offer prepaid return labels or direct replacement shipment at our discretion, aiming to minimize your downtime.
5. Inspection and refund timing
After the warehouse receives your return, inspection usually finishes within three business days. Approved refunds post to the original payment rail; banks may need an additional five to ten days to display credits.
Store credit can be negotiated if payment networks no longer accept reversals on expired cards.
6. Partial lines and proration
If you bought multi-packs and return only a subset, we prorate refunds using the effective per-unit price after any bundle discount, excluding outbound shipping unless the entire order returns.
7. Gifts and promotional items
Gift recipients should coordinate with the purchaser so order verification can occur. Free promotional merchandise must also be returned when returning the qualifying purchase, or its retail value may be deducted.
8. Chargebacks and payment disputes
Please attempt resolution with us before initiating a bank dispute; chargebacks may freeze additional orders until the case resolves. Fraudulent disputes can lead to collection referrals where permitted.
9. Non-refundable scenarios
- Final-sale items explicitly labeled during checkout experiments.
- Products damaged by extreme storage temperatures after delivery.
- Subscriptions more than one fulfillment cycle old unless local law provides cooling-off rights.
Track packages
Keep tracking IDs until your refund hits the account ledger.
Ask first
Confused about stack combos? Message support before bulk buys.
Document lots
Lot numbers help investigations if quality questions arise.
10. Amendments
We may edit this Policy as logistics partners, card network rules, or statutory duties evolve. The “Last reviewed” date at the top updates dynamically whenever you load the page so you can correlate browser-stored copies with our newest text.
Substantive changes affecting consumer rights will also be summarized in email campaigns to recent buyers when legally necessary.